Shoshen

The deal is that the people answering the phone don't care. They know as little as you do. They follow scripts. They are watching the clock until they can hang up and go home. Either that or you are talking to someone working from home who is in reality in a bathrobe and slippers and hasn't showered or been outside in days who wants to unmute the television show they watching. They have to listen to their bosses boss occasionally drivel on about teamwork, community, service, loyalty, and respect for customers. None of which they have themselves. That's another story however. What is important is all these people you talk to on the phone don't deserve anything from you but help in getting off the phone as quickly and painlessly as possible. Anything less and you are killing the messenger. That shiny thing is distracting you from the real problem. The real problem is you are a commodity. Eagles, snakes, wolves, they eat lemmings. Companies and corporations eat "consumers". The proof is in your name. It is empowering and exactly not that.